Getting started with Samba Slots

Ready to play? Create your Samba Slots account in minutes and start exploring slots, live casino, and more. This section covers sign up, login, profile basics, and rules about having a single account.

• Open an account: Click the sign up button and provide honest, current details. A valid email and mobile number help us keep your account secure.
• Age and eligibility: You must be at least 18 years old and in a jurisdiction where online gaming is allowed. We perform standard identity checks during KYC.
• One account rule: Each person may have only one Samba Slots account. Sharing accounts or creating multiple profiles is not allowed.
• Access and login: If you forget your password, use the password reset flow and follow the steps to regain access. If you can’t log in after several attempts, contact our support team for help.
• Update your details: You can update personal information in the Profile section when needed. Keep your contact details current so we can reach you with important updates.
• Currency setting: The currency you choose at registration stays fixed for your account. If you need a different currency, please contact support before playing.
• Account status and reopening: If you ever close your account, you may be able to reopen it under the terms in effect at that time. Some entitlements may not carry over.

Identity checks and security

Security and compliance keep the Samba Slots community fair. Verifying your identity helps prevent fraud and money laundering and speeds up withdrawals once you are ready.

• What we ask for: A proof of identity (national ID, passport, or driver’s license) and a proof of address (bank or utility bill in your name) issued within the last 3 months. We may also request proof of funds for certain deposits.
• Proof of funds: For card deposits we may ask for a photo of the card (you may hide all but the first 6 and last 4 digits, plus name and expiry). For e-wallets we may request a screenshot of the active account, and for IBAN payments a bank statement showing the IBAN and account holder name.
• Document guidelines: Upload files in jpeg, png, or pdf format. Each file must be 3 MB or smaller. Go to the Documents area in your profile to submit the right type of document.
• How long it takes: Our team reviews documents promptly. You will be notified when verification is complete. Verifying early helps you withdraw smoothly later on.
• Why we verify: Verification protects you and Samba Slots from fraud and identity theft and helps us stay compliant with regulations.
• Keeping currency stable: If you need to change your currency later, we will guide you through options, but the account currency is generally fixed after setup.

Payments, deposits and withdrawals

Fund your Samba Slots journey with a range of secure methods and request withdrawals with clear timelines and expectations.

• Deposit options: We support a wide variety of payment methods including cards, e wallets, and bank transfers. In your My Account section you can view the full list and pick a method that suits you.
• Withdrawal basics: Withdrawals follow a simple flow once your account is verified. Start a withdrawal and the request will be reviewed by our team, typically within 24-48 hours.
• Processing times: After approval, transfers are processed by the payment provider. Expect 1-5 business days depending on method and bank. Delays can occur on weekends or bank holidays.
• No extra fees from Samba Slots: We do not charge our own withdrawal or deposit fees, but check with your provider as they may apply processing fees.
• Limits and verification: Minimum withdrawal amounts and daily limits vary by method. We reserve the right to ask for additional verification before large withdrawals.
• Fixed currency note: You generally cannot change the currency after registration; conduct deposits and withdrawals in the account currency.

Account management and responsible gaming

Take control of your play with flexible account options and responsible gaming tools.

• Close or reopen: If you want to close your Samba Slots account, contact our support team and we will guide you through the process. Reopening after closure may be possible under our current terms, but entitlements may not be refunded.
• Self exclusion and limits: Use self exclusion options and set deposit or session time limits to manage your play. If you feel overwhelmed, reach out for support immediately.
• Support channels: Our friendly team is available via live chat and email to help with any questions about accounts, verification, payments, or safety.